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FREE SHIPPING ON ORDERS $200+
FREE SHIPPING ON ORDERS $200+

Shipping Basics - Short Summary

All Shipping Times are Estimated Times Only

Canada


Standard Shipping: $13.00 Flat Rate (5-12 Business Days)

Express Shipping: $20 (3-6 Business Days via Courier)

Free Shipping on Orders Over $200+ 
Use Discount Code "SHIPITFREE"


United States

USA Standard Shipping $8.50 - $13.00 (CDN) , 7 to 15 Business Days

USPS First Class Mail

Express Shipping $15.00 , 5 to 10 Business Days

USPS Priority Mail


Most packages usually arrive in around 1 week, although sometimes may take a bit longer (2-3 weeks).


Free Shipping on Orders Over $200+

Use Discount Code "SHIPITFREE" 



UPDATE AUGUST 2025 - USA SHIPPING
Due to the New Tariffs, the shipping rates above are not longer valid.
The shipping costs at checkout try to incorporate tariffs into the cost. We pre-pay them so you should not have to pay anything when you receive the package. Free shipping is unfortunately disabled for the time being as a result. 

Shipping to the US is calculated as follows:
Shipping Postage (Actual cost to ship the package)
+
15-30% of the Subtotal of the items (Tariff Fees)
These are approximates, as things are constantly changing. 
We will contact you if additional shipping is required beyond what was shown at checkout, but in most cases it is covered. 

Shipping FAQ - Canada

Have questions? We’re hereto help

How are Canadian Shipments sent?

Our shipments are sent using a hybrid system which combines Canada Post, 3rd Party Canada Post, and Couriers.

The goal is to provide you with the fastest and most economical shipping in every scenario possible.

We aim to meet the delivery times, while keeping the costs as low as possible.

This can vary by address and package size, but by default in most cases it is sent with Canada Post (not guaranteed). If you would like to request a specific courier be used, please contact us - Additional Charges may apply

Standard Shipping Service

Standard shipping is sent through the cheapest / fastest courier available depending on the address. In most cases, it is sent via Canada Post, but not always. 

 It will take 5-12 business days for orders outside of Ontario / Quebec on average

Orders within Ontario and Quebec are more likely to be sent via courier, and normally arrive within a week. 

Express Shipping Service

Depending on your address, we will always use the cheapest / fastest courier service. Our couriers include ICS,UPS, FedEx, Canada Post Expedited / Express, Canpar, Purolator.

Please note that PO Boxes do not qualify for couriers. These will have to be sent via Canada Post or 3rd Party, and the delivery times may not be met. If you require it to be express to a PO Box please let us know for an exact quote.

If you would not like a certain courier to be considered, please let us know and we can make a note on your account to exclude said courier. 

Local Delivery

"Local Delivery" is a cheaper service available for local customers.
If your postal code qualifies, this will automatically show up at checkout. These orders are still shipped out, not hand delivered. 

Local Delivery -75km Radius
>Minimum Order of $75.00
>$7.00 Delivery Fee
>Apartments may run into issues, please avoid to be safe, but you may select it at your own risk.


Shipping Insurance

At checkout, you will be given the option to purchase additional insurance for your package. This is an optional upgrade, and you are not obligated to purchase it. 

Insurance covers you from:
>Items lost in transit
>Physical damages to the shipping box, resulting in damage to the product.

If you opt to not purchase additional insurance, you are waiving liability and accepting the risk for your package should anything happen to it. Standard insurance only covers up to $100, so it is recommended to purchase additional insurance for peace of mind.

If you purchase Shipping Insurance for a local pickup by accident, please email us to have it refunded. It does not apply to Local Pickups. 

Shipping insurance is subject to standard restocking transaction fees. 

If you purchase the insurance, you will be emailed a link with instructions on how to file a claim if needed. 




Local Pickups

At checkout, you will have the option to place an order for local pickup.
You may pre-pay online, or in-store (Prepaid preferred if possible).

Please wait for the "Ready for Pickup" notification to be sent. Usually within 24-48hours. If you come prior to this, it is okay but you may need to wait for us to pull the order. There is also the possibility that we can't find the item, so this is not recommended. If you choose to come prior to the notification, please be aware of the potential risk.

For Paid Orders:
We will hold the order up to 60days.
We will follow up with you once (Usually after 30 days).
If the order is still not picked up, with no response, the item will be restocked and you will be issued a Store Credit. No refunds after the 60days have passed.

For Unpaid Orders:
You will have 14 days to pay, before the order is cancelled - from the time it is marked ready for pickup. If you need more time, please give us a heads up, or proceed to complete payment for the order online.


Please double check all your Local pickups before leaving. Mistakes do happen. So in case there is one, we can catch and address it to save you a trip back.

Thank you!








FREE SHIPPING

If you spend over $200 (Before taxes), your order should automatically qualify for Free Shipping (territories excluded).

You may upgrade this from standard to express shipping for an additional $10.00 (Normally $20.00).

Please send us an email to do so, so that we may flag / upgrade it for you. Failure to notify us will potentially result in the package still being sent via Standard Shipping. 

Canadian Territories

Canadian Territories will be charged the actual rates as it is very expensive to ship up north unfortunately. Orders under $200 should automatically show the calculated rate. If they do not, please contact us.

The free shipping discount does not apply. Although we will cover out of pocket what we can on larger orders. 

We can not disable the Free Shipping discount code, so it will still display. If your order is over $200, we will deduct $13.00 from the actual shipping cost. You will receive a email for the difference. 
Insurance
Our shipments do not come with Insurance. If you would like to purchase insurance please contact us. 

Insurance covers two things:
1. Shipments that were damaged externally severely. The package has to shown signs of damaged and mishandling.

2. Shipments that never indicate delivery according to the tracking. This means that if the tracking says it was delivered, it does not qualify. 

In some cases, some couriers come with basic insurance covering up to $100. 

If insurance was not purchased, and the package is lost, we will not able to refund you for the full amount. We will try to get the $100 insurance from the courier back, but this may take up to 4-8 weeks. 

We will also try to help offset the cost from our end as well as much as we can, but it will not be a 100% refund. 
Pre-Orders
All Pre-Order dates are estimates, and subject to change. 

We do our best to ensure to not oversell on pre-orders. Our approach is a cautious one for what we sell early. However in some cases, things may happen that are beyond our control with allocations or other issues. If we have to cancel orders, we do so from the most recently placed orders first.

If placing a order which includes  a pre-order item(s),  the shipment will be held until all items in the order are available and ready to ship. 

It is recommended that you split your pre-order items from in-stock items to avoid delays. 

If you would like, we can split a pre-order shipment and invoice for a second shipping fee to send the items earlier. 

PO Boxes
Canada Post has recently increase shipping costs to some PO Boxes (2026), especially in rural areas. In many cases we are experiencing rates of $30-40. 

If you require a package to be shipped to a PO Box, there might be additional costs. We will email you when we go to ship your package if extra is required.

If possible, we will try to cover what we can out of pocket, depending on the order size and margins. If possible, we would recommend to ship to an alternative non-PO Box address, but we understand this might not always be possible. 

International Shipments


International orders take approximately 3-8 weeks to arrive.

Tracking is included to Europe, Australia, and most other countries.

International orders outside of North America vary in pricing based mainly on the weight and dimensions of the package.

Please note - our shipping charges at checkout are only estimates. You will be invoiced for the actual shipping cost once we pack your order and get a quote. We are currently working on updating these to reflect more accurately. 

The prices below are on average, to give you a rough idea:

Box Size 6x6x4 or less = $15

Box Size 9x6x4 or less = $25

Box Size 12x9x6 = $40


International purchases may be subject to duties and taxes.
We will try to help when possible but this is the responsibility of the buyer. Orders over $40.00cdn will be required to be sent tracked.

Order Issues - Returns
Lost Packages-Cancellations

Disclaimers for Instances when things Don't go Smooth
We will work with you the best we can to help when possible. 

Order Cancellations - Restocking Fee

Online cancelled orders are subject to a  restocking fee if they need to be refunded. This applies to any orders paid via Credit Card, Sezzle, Afterpay.

%5 for Credit Card Payments
%8 for Sezzle / Afterpay Payment

The reason for this is that we are unfortunately not refunded the transaction fees of these purchases. So when a $100 order is cancelled we lose $5.00.

This transaction fee is charged by the payment processor, not by us.

To help avoid this, we can offer a full credit on to the account instead or gift card.
Returned Packages
If a package is returned to us, there is a return shipping fee associated with it. This needs to be paid in order for us to receive the package back, otherwise it will be disposed of. 

Once we receive the package, we may resend it but the original shipping fee will have to be repaid again as well.

Returned packages can result from a number of reasons. We will do what we can to help if it was not your fault that it was returned. 
Tracking Says Package was Delivered, but I didn't receive anything?
If tracking shows the package has been delivered, but you did not receive anything, there are a number of reasons this may have happened.

1. Sometimes the courier will deliver it accidently to a neighboring unit or parcel locker. In these cases hopefully they will drop it off to you or you can reach out to see if they received it if close to them. 

2. Package was stolen off your porch.

3. If the tracking says it was delivered on the current day, sometimes it can be inaccurate and off. In these cases it is best to give it 24-48 hours as it will normally show up shortly after.

Unfortunately in this case, the options are limited. This is not something that insurance will cover. The best course of action is to contact the courier and they will launch an investigation. The other options are to ask your neighbors if your close with them if possible, or to simply give it an extra day or two. 
There was an issue with my order
Although we do our best to try to ensure that there are no issues, it is simply impossible to be perfect. 

If there was an issue with your order, please reach out to tistaminis@gmail.com with what happened and one of our staff will get back to you shortly. 

Returns

If you changed your mind and no longer want the product, we can accept returns 7 days after the order has been delivered to you.

The return shipping fee will be your responsibility. The original shipping fee is non-refundable. 

If your purchase was sent with "Free Shipping $200+", the actual shipping cost of the original shipment will be deducted from your refund. This is usually between $10-25, depending on location. 

Returned items must be sent back in the condition they were originally sent. 

Please contact us first prior to sending a return back for instructions.

Manufacturing Defect

In some cases, a product can have a manufacturing defect. This is the case when a package came shrink wrapped and was missing pieces inside for example.

Depending on what company the product is from, you will normally have to contact the manufacturer directly for a replacement.

In some cases, we will be provided with the replacement instead, in which case we can either ship it out to you (shipping extra) or provide you with a refund minus the original shipping costs.
Item Out of Stock
If an item is out of stock or missing, we will send you an email to notify you and ask if you would like to refund or substitute the product.

If we don't receive a response, we will either refund and ship your order or continue to wait.
Sealed Trading Cards - Conditions
If you are a collector and are looking for a box with no rips, dents, etc. You will need to contact us in order to allow us to help facilitate this request. This is not guaranteed, but we will try to pick out the best box for you before shipping it out. 

If you do not mention anything to us, you will be sent a box at random. We sell our sealed products assuming they are going to be ripped and enjoyed as they should be, as most individuals do.

If you are a collector, you must let us know, otherwise we will not accept post purchase complaints regarding minor damages to the exterior packaging of the products.